To stay competitive in today’s Digital age, companies require uninterrupted operation of services powered by intelligent enterprise applications, which can scale-up to adopt disruptive new-gen technologies.
Clients across industries partner with System Integrators to leverage the robust support and maintenance services – delivering long-term stability, augmented functionality, maximized ROI and minimized total cost of ownership and maintenance.
APPLICATION MANAGEMENT SERVICES CREATING PREDICTABLE OPERATIONS
Dedicated Support
Dedicated Support: Full Time Offshore/Onsite Team. Alhawas develop numerous applications to cater to the needs of Its customers. Traditionally, we align a dedicated team of engineers to offer support services for these applications. However, as the organization grows, the number of enterprise applications increases, thereby increasing the cost of application support. This puts the organization under tremendous pressure to:
- Optimize application costs and reduce cost of operations year over year
- Bring in digital innovation into traditional application managed services
- Automate support processes to the highest possible level
The differentiated experience that Alhawas offers is visible in the outcome delivered:
- Higher application uptime
- Enhanced customer satisfaction score (CSAT)
- Improved deployment quality
- Enhanced ecosystem maintainability
- Lower cost of support and quality
- Faster time to market and a more responsive support cycle
Hybrid Support
Hybrid Support: Onsite and Offshore Engagement Model
Hourly Support
Hourly Support: Hourly Support based on the SLA’s (Time and Material – TNM Model)
Ticket Based Support
Ticket Based Support: Packets of Work along with stringent timelines and limited budgets